FaithFlow

FaithFlow Terms of Use

Last Updated: 08/23/2026

Last Updated: 08/23/2026

FaithFlow is a technology platform operated by Prosperity Group.

These Terms of Use ("Terms" or "Agreement") govern access to and use of FaithFlow's websites, software, applications, APIs, donation systems, fundraising tools, embeddable forms, and related services (collectively, the "Service" or "Services").

By creating an account, accessing, or using the Services, you agree to these Terms and to the FaithFlow Privacy Policy, incorporated herein by reference.

Please read this Agreement carefully before using the Services.

1. FaithFlow's Role

FaithFlow is a technology platform operated by Prosperity Group.

FaithFlow provides fundraising technology, donation processing integrations, donor management dashboards, campaign pages, recurring giving tools, embeddable donation forms, and related services designed primarily for churches, ministries, nonprofit organizations, and faith-based organizations.

FaithFlow acts solely as a technology provider. FaithFlow does not take ownership, custody, or control of donated funds. FaithFlow is not a beneficiary of any donation processed through the Service.

All donations are transactions solely between the donor and the Organization that receives the funds.

2. Organization Responsibility

The Organization (also referred to as "Customer" or "you") is solely responsible for:

  • Its fundraising activities and campaigns;
  • Campaign representations and content;
  • The legitimacy of its fundraising operations;
  • Information provided to donors;
  • The use, administration, and distribution of donated funds;
  • Compliance with all applicable laws and regulations;
  • Compliance with applicable tax laws and obligations;
  • Determining and representing its own tax-exempt status;
  • Determining whether contributions are tax-deductible;
  • Preparing and delivering donor acknowledgments and receipts;
  • Donor relationships and communications;
  • Accounting, reporting, and regulatory obligations;
  • Refunds that the Organization is obligated to provide;
  • Maintaining accurate and current information about the Organization.

FaithFlow does not verify nonprofit status, tax-exempt status, donor eligibility, or campaign legitimacy.

FaithFlow does not act as a fiduciary, trustee, escrow provider, financial advisor, legal advisor, tax advisor, accounting advisor, or fundraising consultant.

3. Organization Representations

By using the Services, the Organization represents and warrants that:

  • It operates lawfully in all applicable jurisdictions;
  • All information provided to FaithFlow and to donors is accurate and current;
  • It has the legal authority to solicit and receive donations;
  • It is responsible for determining its own tax-exempt status and the tax-deductibility of contributions;
  • It will not represent tax-deductibility without proper legal basis;
  • It will comply with all applicable charitable solicitation laws;
  • It will obtain any required registrations or licenses in jurisdictions where it solicits donations;
  • It will provide donors with accurate and truthful information about the use of funds.

4. Donations and Donors

All donations processed through the Service are transactions between the donor and the Organization.

FaithFlow does not solicit, receive, or accept donations on its own behalf.

FaithFlow does not determine, verify, or guarantee the legitimacy of any donation, campaign, or Organization.

The Organization is solely responsible for all donor communications, acknowledgments, receipts, refunds, and dispute resolution.

Donors are directed to the Organization for any questions regarding the use of funds, tax-deductibility, or the purpose of a donation.

5. Stripe and Payment Processing

FaithFlow is not a payment processor, bank, financial institution, or merchant of record.

Payment processing services are provided by Stripe and other third-party payment processors under separate agreements between the Organization and the applicable processor.

FaithFlow may transmit transaction instructions and receive transaction-related information necessary to operate the Services.

FaithFlow is not responsible for:

  • Processor outages, delays, or disruptions;
  • Delayed, frozen, or withheld payouts;
  • Chargebacks, disputes, or payment reversals;
  • Processor compliance reviews or account restrictions;
  • Banking failures or currency conversion issues;
  • Any processor-related losses.

The Organization is solely responsible for maintaining compliance with the terms and policies of its selected payment processor.

6. FaithFlow Platform Fee

FaithFlow currently charges a 2.95% platform fee on donations processed through the Service, unless a different fee has been expressly agreed to in writing between the Organization and FaithFlow.

Stripe and other payment-processing fees are separate and may also apply.

The Organization is responsible for all applicable fees, including platform fees, transaction fees, and third-party processor fees.

Unless otherwise required by law, all fees paid to FaithFlow are non-refundable.

FaithFlow reserves the right to modify its fees at any time with reasonable notice.

7. Payouts and Availability of Funds

Payouts of donated funds are processed by the payment processor (such as Stripe) and are subject to the processor's payout schedules, policies, and requirements.

FaithFlow does not control payout timing, amounts, or availability.

FaithFlow is not responsible for delays, holds, or restrictions imposed by the payment processor or by banking institutions.

The Organization is responsible for ensuring that its payment processor account is properly configured to receive payouts.

8. Recurring Donations

The Service may support recurring donation programs, including weekly, monthly, and yearly recurring contributions.

The Organization is responsible for:

  • Clearly disclosing the terms of any recurring donation program to donors;
  • Ensuring that donors understand the recurring nature of their commitment;
  • Providing donors with a means to manage, modify, or cancel recurring donations;
  • Complying with all applicable laws regarding recurring billing and automatic renewals.

FaithFlow does not set or enforce cancellation policies on behalf of the Organization.

Donors seeking to cancel or modify a recurring donation may be directed to the Organization or to the payment processor, as applicable.

9. Refunds

Refund policies are determined and administered by the Organization, subject to applicable law and the policies of the payment processor.

FaithFlow does not issue, process, or authorize refunds on behalf of the Organization.

The Organization is solely responsible for handling refund requests from donors and for any refund obligations required by law.

FaithFlow is not liable for any refund or the failure of an Organization to provide a refund.

10. Disputes, Chargebacks, Reversals and Negative Balances

The Organization is solely responsible for all chargebacks, disputes, reversals, and payment-related conflicts.

FaithFlow is not responsible for resolving disputes between donors and Organizations.

If a chargeback or reversal results in a negative balance on the Organization's payment processor account, the Organization is responsible for resolving that balance with the payment processor.

FaithFlow reserves the right to recover any platform fees or amounts owed as a result of chargebacks, reversals, or disputes.

11. Taxes and Tax-Exempt Status

FaithFlow does not determine, verify, or certify the tax-exempt status of any Organization.

FaithFlow does not determine whether any contribution is tax-deductible.

The Organization is solely responsible for:

  • Determining and representing its own tax-exempt status;
  • Determining whether contributions to it are tax-deductible;
  • Providing accurate tax-related information to donors;
  • Preparing and delivering any required tax receipts or acknowledgments;
  • Complying with all applicable tax laws, reporting requirements, and regulatory obligations.

FaithFlow does not provide tax, legal, or accounting advice. Organizations and donors should consult qualified professionals for guidance on tax matters.

12. Stripe Legal, Identity and Tax Information

Stripe may administer directly, through its own systems, certain legal, identity, and tax-related processes, which may include:

  • Connected account onboarding and verification;
  • Identity and business verification;
  • Banking information collection;
  • EIN or Tax ID collection where applicable;
  • Legal and compliance information;
  • Applicable tax reporting capabilities.

FaithFlow does not collect, store, or verify EIN, Tax ID, or tax-exempt documentation. Such information, when required, is collected and managed by the payment processor under its own policies and legal obligations.

The Organization is responsible for providing accurate information to the payment processor and for complying with the processor's requirements.

Nothing in these Terms is intended to represent that Stripe is legally responsible for all applicable tax reporting obligations in every circumstance. Tax reporting obligations may vary based on applicable law, the nature of transactions, and the status of the parties involved.

13. Donation Confirmations and Acknowledgments

FaithFlow may send transactional donation confirmation emails to donors on behalf of the Organization that received the contribution.

These confirmations are provided as a courtesy and do not constitute an official tax receipt or tax-deductibility determination.

The Organization is solely responsible for:

  • Preparing and delivering any official donation acknowledgments required by law;
  • Determining whether a contribution is tax-deductible;
  • Including any required language regarding goods or services received in exchange for a contribution;
  • Maintaining records of donations for tax and regulatory purposes.

FaithFlow does not determine whether goods or services were provided in exchange for a contribution, whether any contribution is tax-deductible, or whether any specific acknowledgment language is required.

14. Organization Content

The Organization is solely responsible for all content it publishes through the Service, including campaign descriptions, images, videos, and any other materials.

The Organization represents and warrants that its content:

  • Is accurate and not misleading;
  • Does not infringe the intellectual property rights of any third party;
  • Complies with all applicable laws and regulations;
  • Does not contain defamatory, hateful, or harmful material.

FaithFlow reserves the right to remove or restrict content that violates these Terms or that creates legal, operational, financial, or reputational risk.

15. Donor Information

FaithFlow collects and processes donor information as described in the FaithFlow Privacy Policy.

The Organization is responsible for complying with applicable privacy laws regarding donor information it accesses through the Service.

FaithFlow may use donor email addresses to send transactional communications related to a donation, including donation confirmations and payment-related notices.

FaithFlow does not use donor contact information for unrelated marketing purposes without separate consent.

16. Prohibited Use

The Organization agrees not to use the Services to:

  • Violate any applicable law or regulation;
  • Engage in fraudulent, deceptive, or misleading fundraising activity;
  • Misrepresent the purpose or intended use of donated funds;
  • Claim tax-deductibility without proper legal basis;
  • Infringe the intellectual property rights of others;
  • Distribute malware or harmful code;
  • Conduct unlawful financial activity;
  • Engage in abusive, harmful, or unethical practices;
  • Interfere with the security or integrity of the Services;
  • Solicit donations on behalf of Organizations or causes without proper authority.

FaithFlow reserves the right to suspend, investigate, restrict, or terminate any account that violates these Terms or that creates legal, operational, financial, or reputational risk.

17. Account Security

The Organization is responsible for:

  • Securing its account credentials;
  • Maintaining proper access controls for authorized users;
  • Managing authorized access within its organization;
  • Protecting devices and systems used to access the Services;
  • Promptly notifying FaithFlow of any unauthorized access or security incident.

FaithFlow is not liable for any loss or damage arising from unauthorized access to an Organization's account due to the Organization's failure to maintain adequate security.

18. Suspension or Termination

FaithFlow may suspend or terminate access to the Services immediately for:

  • Violations of these Terms;
  • Fraudulent or deceptive activity;
  • Legal or regulatory risk;
  • Abuse of the platform;
  • Security concerns;
  • Nonpayment of fees;
  • Misuse of the Services.

The Organization may terminate its use of the Services at any time.

FaithFlow may retain or delete Customer Data in accordance with applicable law and internal retention policies following termination.

19. Third-Party Services

The Service may integrate with or rely on third-party services, including payment processors, analytics providers, and other service providers.

FaithFlow is not responsible for the actions, availability, or policies of third-party services.

The Organization is responsible for reviewing and complying with the terms of any third-party services it uses in connection with the Service.

20. Service Availability

FaithFlow provides the Services on an "as is" and "as available" basis.

FaithFlow does not guarantee that the Service will operate without interruption, will be error-free, or will always be secure.

FaithFlow is not liable for any downtime, service interruption, or unavailability of the Service.

21. No Professional Advice

FaithFlow does not provide legal, tax, accounting, financial, or fundraising advice through the Service.

Any information provided by FaithFlow is for general informational purposes only and does not constitute professional advice.

The Organization should consult qualified professionals for guidance on legal, tax, accounting, and regulatory matters.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, FaithFlow disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, and continuous availability.

FaithFlow does not warrant that:

  • The Service will operate without interruption or error;
  • Donations will be successfully processed;
  • Payment processors will approve or release funds;
  • The Service will always be secure or free from vulnerabilities;
  • The Organization will achieve any particular fundraising results.

23. Limitation of Liability

To the maximum extent permitted by applicable law, FaithFlow, Prosperity Group, and their respective owners, officers, directors, employees, contractors, affiliates, partners, licensors, service providers, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages arising out of or related to the use of, or inability to use, the Services.

This includes, without limitation, loss of donations, loss of profits, loss of revenue, loss of data, reputational damage, service interruptions, processing failures, payment processor errors, chargebacks, delayed payouts, cyberattacks, unauthorized access, security breaches, or any other financial, operational, or business losses.

In no event shall the total aggregate liability of FaithFlow or Prosperity Group exceed the total amount of fees paid by the Organization to FaithFlow during the three (3) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. Accordingly, some of the above limitations may not apply to the extent prohibited by applicable law.

24. Indemnification

The Organization agrees to defend, indemnify, and hold harmless FaithFlow, Prosperity Group, and their respective officers, employees, affiliates, contractors, and agents from and against any claims, damages, losses, liabilities, penalties, costs, expenses, or legal fees arising from or related to:

  • The Organization's use of the Services;
  • The Organization's fundraising activities;
  • Violations of applicable laws or regulations;
  • Donor disputes;
  • Misrepresentations, including tax-deductibility claims without legal basis;
  • Fraudulent activity;
  • Breach of these Terms;
  • The Organization's content or campaigns.

25. Communications

FaithFlow may send transactional and account-related communications to the Organization, including:

  • Welcome and account creation notices;
  • Incomplete setup and onboarding reminders;
  • Stripe action-required notifications;
  • Campaign and donation activity notifications;
  • Monthly account summaries;
  • Security and service notifications.

FaithFlow may send transactional communications to donors, including:

  • Donation confirmations;
  • Transaction and payment-related notices;
  • Recurring donation notices.

Donation confirmations may be sent on behalf of the Organization that received the contribution.

These communications are transactional in nature and do not constitute marketing.

26. Privacy

FaithFlow's collection, use, and processing of data is described in the FaithFlow Privacy Policy, which is incorporated into these Terms by reference.

The Organization is responsible for complying with applicable privacy laws regarding donor information it accesses or uses through the Service.

27. Changes to These Terms

FaithFlow reserves the right to modify these Terms at any time.

Updated Terms become effective upon posting or notification through the Service.

Continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

28. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

29. No Waiver

Failure by FaithFlow to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

30. Governing Law and Disputes

These Terms and any dispute arising out of or relating to FaithFlow or the Service shall be governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-law principles, except to the extent applicable federal law governs.

Subject to any rights or remedies that cannot lawfully be waived, any legal action or proceeding arising out of or relating to these Terms or the Service shall be brought in a court of competent jurisdiction located in the Commonwealth of Massachusetts, and the parties consent to the jurisdiction of such courts.

Nothing in these Terms is intended to limit or waive any right, remedy, protection, or liability that cannot be limited or waived under applicable law.

31. Contact

FaithFlow Operated by Prosperity Group Website: https://faithflow.app Email: support@faithflow.app

For legal notices, compliance matters, or support inquiries, please contact FaithFlow at support@faithflow.app.