FaithFlow Privacy Policy

Last Updated: 08/23/2026

FaithFlow is a technology platform operated by Prosperity Group.

This Privacy Policy describes how FaithFlow collects, uses, discloses, and protects information when you use our websites, software, applications, donation systems, fundraising tools, and related services (collectively, the "Service" or "Services").

By using the Services, you consent to the collection, use, and processing of information as described in this Privacy Policy.

1. Organization and Account Information

We collect information that Organizations provide when creating and managing their accounts, including:

Organization name, description, and contact information;
Email address, phone number, and physical address;
Website and social media links;
Branding materials such as logos and colors;
Legal representative information;
Account credentials and authentication data.

This information is used to establish and administer the Organization's account, provide the Service, and communicate with the Organization.

2. Donor and Donation Information

When a donor makes a contribution through the Service, we collect and process:

Donor name;
Donor email address;
Donation amount and currency;
Donation date and time;
Donation type (one-time or recurring);
Recurring donation interval, if applicable;
Donor messages, if provided;
Anonymous donation preferences;
Transaction-related identifiers;
Campaign information associated with the donation.

This information is used to process the donation, provide transactional confirmations, maintain records, and provide the Service to the Organization.

3. Stripe and Payment Information

Payment processing is handled by Stripe and other third-party payment processors.

We do not collect, store, or process full payment card numbers or sensitive card data directly on our systems.

Stripe and the applicable payment processor collect and process payment information, including card details, banking information, and transaction data, under their own privacy policies and security standards.

We receive limited transaction-related information from the payment processor necessary to operate the Service, such as transaction identifiers, payment status, and payout information.

4. Organization Communications

We may send transactional and account-related communications to Organizations, including:

Welcome and account creation notices;
Incomplete setup and onboarding reminders;
Stripe action-required notifications;
Campaign notifications;
Donation activity notifications;
Monthly account summaries;
Security and service notifications.

These communications are related to the Organization's account and use of the Service and are not marketing communications.

5. Donor Transactional Communications

We may send transactional communications to donors, including:

Donation confirmations;
Transaction notices;
Recurring donation notices;
Payment-related notices.

Donation confirmations may be sent on behalf of the Organization that received the contribution.

These communications are transactional in nature and are directly related to the donor's donation. They do not constitute marketing communications and do not authorize FaithFlow to send unrelated marketing messages to donors.

6. Information Shared with Organizations

We share donor and donation information with the Organization that received the contribution, including donor name, email, donation amount, and donation details, to enable the Organization to fulfill its responsibilities, including donor communications, acknowledgments, record-keeping, and compliance.

Organizations are responsible for their own use of donor information and for complying with applicable privacy laws regarding that information.

7. Stripe

We share certain information with Stripe and other payment processors as necessary to process transactions and operate the Service.

Stripe's collection and use of information is governed by Stripe's own privacy policy and applicable legal requirements.

8. Service Providers

We may use third-party service providers to help operate, maintain, and improve the Service, including hosting, analytics, email delivery, and customer support.

These service providers have access to information only as necessary to perform their functions and are subject to confidentiality and security obligations.

9. Legal Requirements

We may disclose information when required by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to:

Comply with legal obligations;
Respond to lawful requests;
Protect the rights, property, or safety of FaithFlow, our users, or others;
Investigate or prevent fraud, security, or technical issues.

10. Organization Responsibility

Organizations are responsible for:

Obtaining any required consents from donors;
Complying with applicable privacy laws regarding donor information they access through the Service;
Ensuring that their use of donor information complies with applicable regulations;
Providing any required privacy notices to their donors.

FaithFlow is not responsible for an Organization's compliance with privacy laws applicable to the Organization's use of donor information.

11. Tax and Legal Information

FaithFlow does not collect, verify, or store tax identification numbers, EINs, or tax-exempt documentation.

Tax-related information that may be required for payment processing is collected and managed by the payment processor under its own policies and legal obligations.

FaithFlow does not provide tax, legal, or accounting advice. Any tax-related information provided through the Service is for general informational purposes only.

12. Cookies and Local Storage

We use cookies and local storage technologies to operate, secure, and improve the Service, including:

Maintaining user sessions;
Remembering preferences;
Analyzing Service usage;
Ensuring security.

Users may control or disable cookies through their browser settings. Some features of the Service may not function properly without cookies.

13. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements.

The retention period may vary based on the type of information, applicable legal requirements, and the nature of the relationship with the user.

14. Data Security

We implement commercially reasonable administrative, technical, and organizational safeguards to protect information.

However, no online system can guarantee absolute security. We cannot guarantee that information will not be accessed, disclosed, or altered in violation of our policies.

15. Security Incidents

In the event of a security incident that compromises personal information, we may take steps to investigate, mitigate, and notify affected users and authorities as required by applicable law.

16. Children's Privacy

The Service is not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us so we can investigate and take appropriate action.

17. Privacy Requests

Depending on applicable law, individuals may have rights to:

Access their personal information;
Correct inaccurate information;
Delete their personal information;
Object to or restrict certain processing;
Receive a copy of their information in a portable format.

To submit a privacy request, please contact us at support@faithflow.app. We will respond in accordance with applicable law.

18. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction. We will take reasonable steps to protect the privacy of information in such circumstances.

19. International Access

The Service may be accessed from various jurisdictions. Information may be processed and stored in the United States or other countries where we or our service providers operate.

By using the Service, users consent to the transfer and processing of information in jurisdictions that may have different data protection laws than their own.

20. Changes

We may update this Privacy Policy from time to time. Updated versions become effective upon posting or notification through the Service.

Continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

21. Contact

FaithFlow Operated by Prosperity Group Website: https://faithflow.app Email: support@faithflow.app

For privacy questions, requests, or concerns, please contact us at support@faithflow.app.